Terms & Conditions

Welcome to Sudhatam Farm. These Terms & Conditions (“Terms”) govern your access to and use of the Sudhatam Farm website, including the purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our website.

1. About Sudhatam Farm

Sudhatam Farm operates an online store through which customers can browse and purchase our products, including food and related products offered on our website.

Throughout these Terms, “Sudhatam Farm,” “we,” “us,” and “our” refer to Sudhatam Farm, while “you” and “customer” refer to the person accessing or using our website.

2. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.
• You will not use the website for fraudulent, abusive, or unauthorized activities.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, ingredients, specifications, and other information displayed on our website are accurate.

However:

• Product images may vary slightly from the actual product due to photography, lighting, packaging, or display settings.
• Natural or farm-produced products may have variations in colour, texture, aroma, or appearance.
• Product availability may change without prior notice.
• We reserve the right to correct errors or inaccuracies in product information.

For food products, customers should carefully review the product description, ingredients, allergen information, storage instructions, and other information provided on the product page or product packaging.

4. Pricing

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes, shipping charges, or other fees depending on how they are displayed at checkout.

Sudhatam Farm reserves the right to change product prices at any time without prior notice.

If a pricing or product information error occurs, we reserve the right to cancel the affected order and provide an appropriate refund for any amount already paid.

5. Orders

When you place an order through our website:

1. You provide an offer to purchase the selected products.
2. We may verify the order and payment information.
3. Order confirmation may be sent through email, SMS, WhatsApp, or another available communication method.
4. An order is considered accepted when we confirm or process it for fulfilment.

We reserve the right to refuse, limit, or cancel an order in circumstances including:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Delivery limitations
• Violation of these Terms

If an order is cancelled after payment has been received, the applicable amount will be refunded through the relevant payment method or process.

6. Customer Information

You are responsible for providing accurate information while placing an order.

This may include:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• PIN code
• Other information required for order processing

Sudhatam Farm is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

7. Payment

We may provide multiple payment options through third-party payment service providers.

By making a payment, you confirm that:

• The payment information provided is accurate.
• You are authorized to use the selected payment method.
• You authorize the applicable payment provider to process the transaction.

Payment processing may be subject to the terms and privacy policies of the relevant payment gateway.

8. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated delivery period displayed during checkout or communicated to the customer.

Delivery timelines may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Natural events
• Operational disruptions
• Other circumstances outside our reasonable control

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the courier or logistics provider, delivery may also be subject to the courier’s terms and operational conditions.

9. Delivery Inspection

Customers are encouraged to inspect the package at the time of delivery.

If the package appears seriously damaged, tampered with, or otherwise compromised, please document the condition and contact Sudhatam Farm as soon as reasonably possible.

For damaged, incorrect, or missing products, we may request photographs, videos, order information, or other reasonable evidence to investigate the issue.

10. Returns and Refunds

Returns, replacements, cancellations, and refunds are subject to our Return & Refund Policy.

Because certain Sudhatam Farm products may be food or perishable products, return eligibility may be subject to specific conditions for health, hygiene, safety, and quality reasons.

Customers should review the applicable Return & Refund Policy before placing an order.

11. Cancellation of Orders

Customers may request cancellation of an order before it is dispatched, subject to our cancellation policy and order status.

Once an order has been dispatched, cancellation may not be possible.

If cancellation is approved, refunds will be processed according to the applicable refund policy.

12. Use of the Website

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Introduce viruses, malware, or other harmful material.
• Interfere with website functionality or security.
• Copy or reproduce website content without permission.
• Use automated systems to scrape or collect website information without authorization.
• Submit false, misleading, or fraudulent information.
• Engage in activities that could damage Sudhatam Farm, its customers, or its website.

13. Intellectual Property

All content available on the Sudhatam Farm website, including:

• Logo and branding
• Product photographs
• Graphics
• Website design
• Text and descriptions
• Videos
• Illustrations
• Product names
• Marketing materials

may be owned by or licensed to Sudhatam Farm and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

14. User Reviews and Content

If the website allows customers to submit reviews, comments, photographs, testimonials, or other content, you agree that:

• Your content must be truthful and relevant.
• You must not submit unlawful, abusive, defamatory, misleading, or offensive content.
• You must not violate another person’s intellectual property or privacy rights.
• You must not upload malicious code or harmful material.

By submitting content, you grant Sudhatam Farm permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

15. Promotions and Discounts

Sudhatam Farm may occasionally offer promotional codes, discounts, bundles, or special offers.

Promotions may be subject to:

• Specific validity periods
• Product restrictions
• Minimum order values
• Usage limits
• Customer eligibility requirements
• Other conditions communicated with the offer

We reserve the right to modify or withdraw promotional offers where permitted by law.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier services, analytics providers, advertising platforms, and social media platforms.

Sudhatam Farm does not control third-party websites or services and is not responsible for their content, policies, security, availability, or practices.

Your use of third-party services may be governed by their own terms and policies.

17. Disclaimer

We take reasonable care to provide accurate information about our products and services.

However, to the extent permitted by applicable law, Sudhatam Farm does not guarantee that:

• The website will always be available or error-free.
• Product information will always be completely free from errors.
• Delivery will always occur within a particular timeframe.
• The website will be free from technical issues or interruptions.

For food products, customers should follow the storage, usage, and consumption instructions provided on the product packaging.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Sudhatam Farm shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products.

Our liability, where legally applicable, will be subject to the requirements and limitations imposed by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

19. Force Majeure

Sudhatam Farm will not be responsible for delays or failure to perform its obligations where such failure results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Floods
• Fire
• Severe weather
• Epidemics or pandemics
• Government restrictions
• Strikes
• Transportation disruptions
• Internet or technology failures
• Acts of war or terrorism
• Other unforeseen circumstances

20. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

21. Changes to These Terms

Sudhatam Farm may update these Terms & Conditions from time to time.

Changes will become effective when the updated Terms are published on this page, unless otherwise stated.

We recommend checking this page periodically for updates.

22. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising from these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in [City, State, India].

23. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or our services, please contact us:

Sudhatam Farm

24. Acceptance of Terms

By accessing the Sudhatam Farm website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.