Privacy Policy
At Sudhatam Farm (“we,” “us,” “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, purchase our products, or interact with our services.
By using the Sudhatam Farm website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information
- Full name
- Mobile/phone number
- Email address
- Billing and shipping address
- City, state, PIN code
- Information provided when contacting customer support
Order and Transaction Information
When you purchase products from us, we may collect information related to:
- Products purchased
- Order details
- Billing information
- Delivery information
- Payment status and transaction-related information
Note: Payment card, UPI, net banking, or other payment credentials may be processed directly by our third-party payment gateway. We do not intentionally store complete card or banking credentials on our servers.
Technical Information
When you visit our website, certain information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- General website usage information
2. How We Use Your Information
We may use the information collected from you to:
- Process and deliver your orders
- Confirm and manage purchases
- Communicate with you regarding your orders
- Provide customer support
- Respond to enquiries and requests
- Process refunds, cancellations, or returns
- Improve our website, products, and services
- Personalize your shopping experience
- Send important service-related notifications
- Send promotional offers, discounts, and marketing communications where permitted
- Prevent fraud, misuse, and unauthorized activity
- Comply with applicable laws and legal requirements
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Keep products in your shopping cart
- Understand how visitors use our website
- Improve website performance
- Measure advertising and marketing campaigns
- Provide relevant advertisements
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment gateway providers
- Courier and logistics partners
- Website hosting and technology providers
- Analytics and marketing service providers
- Customer support/service providers
- Professional advisors where necessary
- Government authorities or law-enforcement agencies when legally required
These parties may receive only the information necessary to perform their services.
5. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Payment providers may collect and process payment information according to their own privacy policies and terms. Sudhatam Farm does not intentionally store complete debit card, credit card, or banking credentials on its own servers.
6. Order and Delivery Information
To successfully deliver your order, we may share relevant information such as your name, phone number, shipping address, and order details with our delivery and logistics partners.
This information is used solely for purposes such as shipment processing, delivery, tracking, and customer support.
7. Marketing Communications
With your consent or where otherwise permitted by applicable law, we may contact you through email, SMS, WhatsApp, phone calls, or other communication channels regarding:
- New products
- Special offers
- Discounts
- Promotional campaigns
- Product updates
- Other information related to Sudhatam Farm
You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.
Please note that you may still receive essential communications related to your orders, payments, deliveries, or account.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions and provide services
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Meet legal, tax, accounting, and regulatory requirements
- Enforce our agreements and policies
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
10. Third-Party Links
Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.
Sudhatam Farm is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing them with your information.
11. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to delete the information.
12. Your Privacy Rights
Subject to applicable laws, you may have rights regarding your personal information, including the right to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise concerns or complaints regarding our handling of personal information
To exercise any applicable rights, please contact us using the details provided below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.
Any updated Privacy Policy will be published on this page with the revised Effective Date.
We encourage you to review this page periodically to stay informed about how we handle your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact us:
Sudhatam Farm
Consent
By using our website, creating an account, submitting information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.